eCommerce Case Specialist - Global Team

Multiple Countries

Full Time

Case & Cataloge

Entry Level

🚨 Case Specialist – Amazon Seller Support

📍 Remote - Global/outside of US | Full-Time

Luminize is looking for a detail-oriented Case Specialist to advocate for our clients on the Amazon platform. You'll troubleshoot listing issues, resolve seller support cases, and ensure smooth, compliant operations that help brands thrive.

🔍 What You’ll Do

Manage and resolve Amazon Seller Support cases
Monitor account health and listing accuracy
Communicate directly with Amazon and internal teams to resolve issues
Keep clients informed with clear, timely updates
Stay current on Amazon policy changes
Ensure compliance and performance standards are met

✅ What You Bring

1 to 3 years of experience in customer support (eCommerce a plus)
Strong communication and problem-solving skills
Familiarity with Amazon Seller Central
Comfortable using Excel/Google Sheets
Detail-oriented, organized, and proactive
Candidates must reside outside the US, have valid work authorization for the country they are located/not require sponsorship now or in the future, and an ideal working schedule will be 5am - 2pm PST (with flexibility depending on location)

What We Offer:
Luminize values the contributions of each team member and supports growth and career progression. Here’s how we support our team:

Continuous Learning: Access to certifications, training, and resources to expand your skills in project management and eCommerce.
Team-Centric Culture: We prioritize a positive work environment, team-building events, and collaboration.
Clear Growth Path: We’re invested in your development and offer pathways to advance within the organization.

About Luminize:
Luminize Marketing is a full-service, performance-based Amazon agency leading eCommerce brand growth. We’re entering an exciting phase of expansion and are looking for dedicated, innovative professionals to join our team. If you’re passionate about cultivating strong client relationships and delivering impactful results, this is your chance to be part of our journey!

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What is your monthly pay requirements for a position of this type?*

What is your availability to interview and start a new role?*

Can you show proof of your legal right to work in the Country you will be working?*

Will you now, or in the future, require sponsorship for employment visa status?*

Are you willing to work 5am - 2pm Pacific time (ideal) or with at least a 4-hour overlap during normal business hours in California (9am - 5pm)?*

Do you have one or more years of direct customer support that involves troubleshooting issues for the customer?*

Ideally, this Case Specialist role will have at least one (1) year of industry experience working with sellers on eCommerce Platforms. What eCommerce Platforms do you have experience (Amazon Seller Central is a huge plus)?*

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eCommerce Case Specialist - Global Team

🚨 Case Specialist – Amazon Seller Support

🔍 What You’ll Do

✅ What You Bring

Apply for this position